Make or track a claim

You’re in safe hands

  • Manage your policy online
  • 24/7 vet video consultations
  • Claims paid directly to vets
  • Friendly support team
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Our easy 4 step claims process

 

Step 1

Register your claim on our website

Click here to submit the details

 
 
 

Step 2

Our friendly team will check we have all the details we need

If we have further questions, we will call you – it’s good to talk!

 
 
 

Step 3

Your claim will be reviewed by our expert claims assessors

Your claim will be reviewed by our expert claims assessors

 
 
 

Step 4

Once approved, we’ll pay the claim

Settlement will exclude any excess or co-payment (if applicable). Payment will be made directly to you or your vet, depending on what you chose.

Excess – what it means for you?

You chose a fixed excess amount when you purchased your policy. This is the part of the claim that you will pay.

Co-payment – What it means for you?

You may have chosen to include a 20% co-payment when you purchased your policy, this is in addition to the fixed excess. A 20% co-payment is compulsory from the date your pet turns 6 years of age.

 
 
 

Top Tips for an easy claims process

Upload a clear invoice


This needs to be from the Vet practice, makes sure it includes their address and the date of issue.

Provide a full medical history


You can either get this from your vet or you can give us their details and we will obtain this on your behalf.

Choose who to pay


This can be yourself or your vet, just make sure full details are provided.

We may need to contact you


Ensure contact details are up to date. We’ll make contact via your chosen contact preferences.

Our Pet Insurance awards

Bia
British Claims
Insurance Choice Awards
Moneyfacts Consumer
Uk Brooker Awards
Ica 2020 Finalist Badge Pet Ins Provider
Mfc 2021 Hc Petins
Bia
British Claims
Insurance Choice Awards
Moneyfacts Consumer
Uk Brooker Awards
Ica 2020 Finalist Badge Pet Ins Provider
Mfc 2021 Hc Petins
Bia
British Claims
Insurance Choice Awards
Moneyfacts Consumer
Uk Brooker Awards
Ica 2020 Finalist Badge Pet Ins Provider
Mfc 2021 Hc Petins
Bia
British Claims
Insurance Choice Awards
Moneyfacts Consumer
Uk Brooker Awards
Ica 2020 Finalist Badge Pet Ins Provider
Mfc 2021 Hc Petins