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How To Claim

To speed up your claim you can go to Make or track a claim.

At the start of your pet's treatment you should follow the steps below:

  1. Download the claim form here.
  2. The named policyholder must complete the form and sign the appropriate sections.
  3. Your vet must complete and sign section 2 of the claim form.
  4. Please fill in all sections as any omissions may delay the claim decision.
  5. This should be returned to us with a case history and originals of any invoices related to your pet's treatment.
  6. For your own records you may wish to make sure you make a copy of any documents you need to send us.
  7. We can make the settlement to you or your veterinary surgery after the deduction of the excess. This payment will end our liability in connection with the claim.

You will still need to post the signed claim form to us at the address below:

Purely Pets Insurance
5th Floor
The Connect Centre
Kingston Crescent
Portsmouth
PO2 8DE

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