19th March, 2020
We appreciate you might be worried about the impact the coronavirus may have on your insurance with us.
Please be assured that we are closely monitoring the situation and doing all that we can to provide the services you require at this time.
In order to help us deliver the best possible service, we ask that you only call if absolutely necessary. For example; if you have a concern regarding your renewal or you wish to cancel your policy.
We would encourage that where possible, self-service portals are used to renew or make amendments and any required claims forms can be downloaded from our website. Our Live Chat and Email options remain available to you, where our team will be on hand to support with any other general policy queries you may have.
When it comes to our Team, we’re keeping all colleagues updated with advice and information on how to stay safe, whether that’s at work or at home.
Please be assured we are doing all that we can to minimise disruption and ensure that our service remains as unaffected as possible.
We thank you for your custom and support.