Existing Customers

Relaxed

Existing Customers

Purely Pets strive to bring important information to your fingertips, and the story doesn’t end for us after purchase. The whole team want to ensure your journey with us is the most positive we can make it.

Click Here to sign up or access your online portal or to make or track a claim.

What is the Online Portal?

The customer Online Portal is designed with you in mind, once logged in using your policy number you’ll be able to view your policy as well as make changes. By managing your policy online, it gives you complete control of your pet’s cover options. You can also chat to our team of vet nurses using our 24 Hour Vet Helpline.

Can't find your policy number?

This should be on your confirmation email received at the time of purchasing your insurance. If you’re still having trouble, you can contact us online using our LiveChat or just give us a call on 0330 102 5748 and we’ll be more than happy to help

What if you don't want to or can't use the Online Portal

This is absolutely fine, you can contact us online using our LiveChat or just give us a call on 0330 102 5748 and we can help you with anything to do with your policy.

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