Existing Customers

Relaxed

Existing Customers

‘Best Pet Insurance Provider’ 2019
Lifetime cover from £1,000-£15,000
Excess starting from £80
24/7 Video Vet Consultations
Online policy management
5* Defaqto rated products
‘Best Pet Insurance Provider’ 2019
Lifetime cover from £1,000-£15,000
Excess starting from £80
24/7 Video Vet Consultations
Online policy management
5* Defaqto rated products
‘Best Pet Insurance Provider’ 2019
Lifetime cover from £1,000-£15,000
Excess starting from £80
24/7 Video Vet Consultations
Online policy management
5* Defaqto rated products
‘Best Pet Insurance Provider’ 2019
Lifetime cover from £1,000-£15,000
Excess starting from £80
24/7 Video Vet Consultations
Online policy management
5* Defaqto rated products

We've made some improvements to Manage My Policy, to find out about the changes read our user guide found Here.

Purely Pets strive to bring important information to your fingertips, and the story doesn’t end for us after purchase. The whole team want to ensure your journey with us is the most positive we can make it.

Click Here to sign up or access your online portal or to make or track a claim.

What is the Online Portal?

The customer Online Portal is designed with you in mind, once logged in using your policy number you’ll be able to view your policy as well as make changes. By managing your policy online, it gives you complete control of your pet’s cover options. You can also chat to our team of vet nurses using our 24 Hour Vet Helpline.

Can't find your policy number?

This should be on your confirmation email received at the time of purchasing your insurance. If you’re still having trouble, you can contact us online using our LiveChat or just give us a call on 0330 102 5748 and we’ll be more than happy to help.

What if you don't want to or can't use the Online Portal

This is absolutely fine, you can contact us online using our LiveChat or just give us a call on 0330 102 5748 and we can help you with anything to do with your policy.

Customer reviews

Our Pet Insurance awards

Bia@2X
British Claims@2X
Insurance Choice Awards@2X
Moneyfacts Consumer@2X
Uk Brooker Awards@2X
Defaqto@2X
ICA 2020 Finalist Badge Pet Ins Provider High Res
MFC 2021 HC Petins
Bia@2X
British Claims@2X
Insurance Choice Awards@2X
Moneyfacts Consumer@2X
Uk Brooker Awards@2X
Defaqto@2X
ICA 2020 Finalist Badge Pet Ins Provider High Res
MFC 2021 HC Petins
Bia@2X
British Claims@2X
Insurance Choice Awards@2X
Moneyfacts Consumer@2X
Uk Brooker Awards@2X
Defaqto@2X
ICA 2020 Finalist Badge Pet Ins Provider High Res
MFC 2021 HC Petins
Bia@2X
British Claims@2X
Insurance Choice Awards@2X
Moneyfacts Consumer@2X
Uk Brooker Awards@2X
Defaqto@2X
ICA 2020 Finalist Badge Pet Ins Provider High Res
MFC 2021 HC Petins