If you have any questions that we’ve not covered on our FAQ’s page then please get in touch with a member of our team by using our below contact form below. If you already have a policy with us you can access your documents through Manage My Policy.

Alternatively, you can write to us at the address below, drop us an email or give us a call.

Opening Hours:

Monday – Friday: 08:00 – 20:00
Saturday: 09:00 – 14:00
Sunday: Closed
Bank Holidays: 10:00 – 16:00


You can speak to one of our team by calling:

0330 102 5748

All our phone lines are open 8am–8pm Monday to Friday and 9am–2pm Saturday.

Write to us:

Purely Pets Insurance
5th Floor
The Connect Centre
Kingston Crescent

Telephone Call Charges

Calls to 0330 numbers are charged at a local rate from land lines and standard rates from mobiles and are also included in minutes for mobile calling plans. Please note that all our calls are recorded for security and training purposes.

What our customers say about us

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