We want to help you get the support you need as quickly as possible.
Most people find our FAQs page is a great place to start, but if you would prefer to speak to one of our friendly pet team then please get in touch and say hello, we’d love to hear from you.
You can email us or send a contact form
Or speak to one of our experts: 0330 102 5748
Christmas opening hours:
Our Christmas opening hours are:
Christmas Eve: 9am - 1pm
Christmas Day: Closed
Boxing Day: Closed
New Years Eve: 9am - 1pm
New Years Day: Closed
Our usual opening hours apply on all other days during the festive period. If you need us during this time, please get in touch.
Our opening times:
- Monday to Friday - 8am to 8pm
- Saturday - 9am to 2pm
- Sunday - Closed
Tailoring Our Support to You
We're not just here for those difficult times when your pet becomes poorly or gets injured. Is there a way we could support you better? Whether it’s support with your documents or insurance journey, let us know your circumstances and we will do all we can to help you. You can call 0330 102 5748 or email customerqueries@insurancefactory.co.uk, and our experienced customer service team will be happy to assist.
Telephone Call Charges
Calls to 0330 numbers are charged at a local rate from landlines and standard rates from mobiles and are included in minutes for mobile calling plans. Please note that all our calls are recorded for security and training purposes.
Write to us:
Purely Pets Insurance
2nd Floor
5000 Lakeside
North Harbour
Western Rd
Portsmouth
PO6 3EN
Contact Us
We will contact you via email within 3-5 working days.
Press Enquiries
For press and media enquiries, please email pressoffice@markerstudy.com. Please note, these contact details are for accredited journalists or anyone wishing to obtain company information relating to press issues only. Our press office does not have access to policy information and is unable to handle queries directly from customers.
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