Contact us

We’re always happy to help

  • Manage your policy online
  • Claims paid directly to vets
  • Friendly support team
  • 24/7 vet video consultations
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We want to help you get the support you need as quickly as possible.

Most people find our FAQs page is a great place to start, but if you would prefer to speak to one of our friendly pet team then please get in touch and say hello, we’d love to hear from you.

Our opening times:

  • Monday to Friday - 8am to 8pm
  • Saturday - 9am to 2pm
  • Sunday - Closed

I need to make a claim

We understand that making a claim can feel stressful, but we’re here to make it as simple and straightforward as possible. Select your button to start your claim, and we’ll guide you through every step.

I'm a customer I'm a vet 

Want to know more before you begin? Visit our Make a Claim page for helpful information and support.

Tailoring Our Support to You

We're not just here for those difficult times when your pet becomes poorly or gets injured. Is there a way we could support you better? Whether it’s support with your documents or insurance journey, let us know your circumstances and we will do all we can to help you. Please check our FAQs. 

Purely Pets Perks

Our partner deals to keep tails wagging!

We may earn a commission on purchases made through these links, with no additional cost to you.

Customer reviews

Our Pet Insurance awards

Bia award
British Claims award winner 2019
Insurance Choice Awards 2019
Moneyfacts Consumer awards 2019
UK Broker Awards 2019
Pet Insurance Rating 2026
Bia award
British Claims award winner 2019
Insurance Choice Awards 2019
Moneyfacts Consumer awards 2019
UK Broker Awards 2019
Pet Insurance Rating 2026
Bia award
British Claims award winner 2019
Insurance Choice Awards 2019
Moneyfacts Consumer awards 2019
UK Broker Awards 2019
Pet Insurance Rating 2026
Bia award
British Claims award winner 2019
Insurance Choice Awards 2019
Moneyfacts Consumer awards 2019
UK Broker Awards 2019
Pet Insurance Rating 2026