Contact Us

If you wish to speak to us about a claim, please be aware that we aim to process your claim within 20 working days from receipt of all required information and will be in touch if anything else is needed from you or your vet.

If you have any questions that we’ve not covered on our FAQ’s page then please get in touch with a member of our team by using our contact form below. If you already have a policy with us you can access your documents through Manage My Policy.

To Make or Track a claim Click Here. 

Alternatively, you can write to us at the address below, drop us an email, use our online LiveChat service or give us a call.

You can speak to one of our team by calling:

0330 102 5748

All our phone lines are open 8am–8pm Monday to Friday and 9am–2pm on Saturday. Sundays we are closed.


Monday - Friday: 8am - 6pm

Saturday: 9am - 2pm

Customer Service:

Monday - Friday: 8am - 8pm

Saturday: 9am - 2pm


Monday - Friday: 8am - 8pm

Saturday: 9am - 2pm


Monday - Friday: 8am - 8pm

Saturday: 9am - 2pm

We are currently experiencing a rise in calls during peak hours, in order to prevent lengthy wait times, please call us during quieter times such during the evenings. 

Don't forget you can submit a claim online by visiting your online portal.

Telephone Call Charges

Calls to 0330 numbers are charged at a local rate from landlines and standard rates from mobiles and are included in minutes for mobile calling plans. Please note that all our calls are recorded for security and training purposes.

Write to us:

Purely Pets Insurance
5th Floor
The Connect Centre
Kingston Crescent

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