Customer Claims Survey

Your name:

Email address:

1. On a scale of 1-10 how would you rate your experience with our claims team?

2. Did you find our messages about your claim clear and easy to understand, including the clarity and transparency of the language used?

Yes
No

If no, please add any further comments.

3. Did you find our communication channels for inquiries about claims to be convenient and efficient?

Yes
No

If no, please add any further comments.

4. Did the communication from our claims team convey empathy and an understanding of your situation?

Yes
No

If no, please add any further comments.

5. Did you receive clear information about the entire claims process, right from the beginning to the end?

Yes
No

If no, please add any further comments.

6. Were you kept well-informed about the status of your claim with timely updates?

Yes
No

If no, please add any further comments.

7. Did you find any parts of our claims communication that seemed repetitive or unnecessary?

Yes
No

If yes, please add any further comments.

8. How satisfied were you with the way we handled your questions and concerns throughout the claims process, including the availability and accessibility to claims agents?

9. Did you find it easy to understand what documents were needed for your claim and how to submit them?

Yes
No

If no, please add any further comments.

10. Were the communications about your claim settlement amount and any deductions made, clear and informative?

Yes
No

If no, please add any further comments.

11. Did you encounter any communication delays or hurdles during your claims process that caused inconvenience?

Yes
No

If yes, please add any further comments.

12. On a scale of 1-10, how likely are you to recommend Purely Pets, based on your claims experience?

Consent for storing submitted data

Yes, I give permission to store and process my data