Customer New Business Survey

Your name:

Email Address:

1. How easy was it for you to understand our insurance policy documentation?

2. Did you find the policy documents gave you a straightforward summary of your coverage and its important features including the benefits payable, terms and conditions, exclusions, limitations and how to make a claim or complaint?

Yes
No

If no, please add any further comments.

3. Is there anything important you think should be included in the policy documents that you didn’t find?

Yes
No

If yes, please add any further comments.

4. Did the policy documents match what our agents explained to you when you purchased the insurance?

N/A - Policy was purchased online
Yes
No

If no, please add any further comments.

5. On a scale of 1 to 10, how likely are you to recommend Purely Pets, based on how clear and well-written our policy documentation is?

6. Do you have any extra feedback or ideas on how we can make our insurance policy information even clearer and better?

Consent for storing submitted data

Yes, I give permission to store and process my data