Customer Renewal Survey

Your name:

Email address:

1. How satisfied were you with the overall renewal process?

2. Did you find our communications about your renewal easy to understand, including making any needed changes to your renewal?

Yes
No

If no, what did you find difficult about the process?

3. Did you have enough time to review your policy and make any needed changes before the renewal date?

N/A - No changes required
Yes
No

If no, please add any further comments.

4. Did you find it straightforward and simple to follow the renewal instructions and complete the required actions?

Yes
No

If no, please add any further comments.

5. On a scale of 1-10, how clear were the renewal communications about the pricing and any fees?

6. Was it easy to understand the information about your renewal premium and exploring other options?

Yes
No

If no, please add any further comments.

7. Did you renew your policy using your preferred method, such as the website, phone or email?

Yes
No

If yes, please enter your renewal method. If no, please add how you had to renew, and how you would have preferred to renew.

8. Did you find the policy documents gave you a straightforward summary of your coverage and its important features including the benefits payable, terms and conditions, exclusions, limitations and how to make a claim or complaint?

Yes
No

If no, please add any further comments.

9. Do you have any extra feedback or ideas on how we can make renewal information and process even clearer and better?

Consent for storing submitted data

Yes, I give permission to store and process my data