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Get in touch and say hello, we’d love to hear from you.

You can email us or speak to one of our experts on 0330 102 5748

Our opening times are:
Monday to Friday - 8am to 8pm
Saturday - 9am to 2pm
Sunday - Closed

Calls to 0330 numbers are charged at a local rate from landlines and standard rates from mobiles and are included in minutes for mobile calling plans. Please note that all our calls are recorded for security and training purposes.

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98% claims paid *
24/7 vet video consultations
Claims paid directly to vets
Interest free payments

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*Data from eligible claims January 2024 – December 2024. ‘Eligible claims’ do not include claims made for pre-existing conditions, claims made within waiting periods, or claims when the policy limit has been reached.

Purely Pets is a trading name of Insurance Factory Ltd which is authorised and regulated by the Financial Conduct Authority (No. 306164).
Registered in England and Wales Number 02982445. Registered office: 45 Westerham Road, Sevenoaks, Kent, TN13 2QB.
You can check this by visiting the Financial Services Register.